Booking Confirmations & Reminders on WhatsApp
Reach customers where they actually read messages. Connect your own Twilio WhatsApp number and Trimsy sends confirmations, reminders and updates over WhatsApp, with SMS behind it whenever WhatsApp cannot deliver.
SMS gets ignored (and costs add up)
Customers glance past SMS, and every reminder costs another segment. Meanwhile their WhatsApp is open all day.
International clients miss texts
Overseas customers — common for migration agents and consultants — often can't receive Australian SMS reliably. WhatsApp works everywhere.
Two channels, managed by hand
Copy-pasting booking details into WhatsApp Web one customer at a time is not a messaging strategy.
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Everything you need
Built for WhatsApp Integration businesses
Bring Your Own Twilio Number
Connect your Twilio WhatsApp sender in Settings ▸ Integrations — your number, your brand name on every message. Self-serve setup with a built-in test send.
WhatsApp First, SMS Behind It
Confirmations, reminders and notifications try WhatsApp first and fall back to SMS automatically. Worth knowing how Meta's rules work: a business can send a freeform WhatsApp message only within 24 hours of the customer messaging you. Outside that window the message arrives as an SMS instead — so replies to your number are what open WhatsApp up.
Your Twilio Rates, No Markup
Messages on your own Twilio account don't touch your Trimsy SMS quota and carry no platform markup — you pay Twilio's rates directly.
Own-Number SMS Too
Prefer everything from one number? Route your SMS through the same Twilio account as well — or keep Trimsy's built-in Australian SMS for texts.
Per-Message Control
Every automated message type has its own on/off switch in Notification settings, with previews of exactly what customers receive.
Pricing
Simple and transparent
No commissions. No per-booking fees. Just a flat monthly price.
Essential
$24.99/mo AUD
- Walk-in queue
- Online bookings
- Staff rostering
- Loyalty rewards
- SMS reminders
- 50 SMS/month
Most popular
Growth
$49.99/mo AUD
- Everything in Essential
- Review requests
- Advanced reports
- Priority support
- 100 SMS/month
Both plans include a 14-day free trial. No credit card required.
Ready to get started?
Join the WhatsApp Integration businesses across Australia already using Trimsy.
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