Monitor Your Service Floor in Real Time with Live Floor

What this is

Live Floor shows you exactly what's happening across your business right now—who's being served, who's waiting, and which rooms or chairs are in use. It's your command centre for managing flow during busy periods.

When to use it

• You need a quick overview during peak hours
• You want to spot bottlenecks before customers get frustrated
• You're managing multiple staff members and need to see who's available
• You want to check room or chair availability at a glance

How to access Live Floor

1. From your Trimsy dashboard, go to Sidebar ▸ Live Floor
2. Your real-time floor view loads immediately

Understanding the Live Floor display

The screen shows you:

• Staff members currently serving customers (often with their name and which station they're at)
• Waiting customers in your queue, listed in order
• Room or chair status — which ones are occupied, free, or available for the next booking
• Current time so you can see how long customers have been waiting

Managing your floor in real time

Spot queue bottlenecks

If the waiting list is growing, you can see at a glance whether it's because all staff are busy or if there's another issue. This helps you decide whether to call in extra support or adjust your schedule.

Check staff availability

When a new customer arrives or calls, look at Live Floor to see which staff member will be free soonest. This helps you give accurate wait-time estimates.

Monitor room or chair turnover

If you run a salon, spa, clinic, or similar business, watch your stations fill and clear. This helps you prepare for the next appointment and keep things running smoothly.

Tips for getting the most out of Live Floor

• Keep it visible during peak times — some businesses run Live Floor on a second screen or tablet behind the counter
• Refresh if needed — the view updates automatically, but if you think something looks out of date, refresh your browser
• Use it alongside your bookings — Live Floor works best when your bookings are up to date in Trimsy, so make sure staff check customers in as they arrive
• Note long waits — if you spot a customer waiting longer than expected, you might want to follow up with them or see if there's a delay with the serving staff member

Troubleshooting

Live Floor looks blank or incomplete

Make sure your staff have clocked in or marked themselves as available in Trimsy. Live Floor only shows active service activity, so if no one is currently being served or waiting, you may see very little on the display.

Customer shows as waiting but I don't see them in the queue

Double-check that they've been checked in properly in the bookings system. Trimsy syncs Live Floor data from your current bookings and check-ins.

Room or chair status seems wrong

Verify that the previous customer was properly checked out. If a booking wasn't closed, the station might still show as occupied even though it's actually free.

Next steps

Once you're comfortable with Live Floor, combine it with your Bookings view to manage the full customer journey—from booking through to completion. For busy days, many businesses keep Live Floor running continuously and use it to make quick staffing decisions.