Using Live Floor to Monitor Your Business in Real Time
Track who's being served, who's waiting, and room availability at a glance with Live Floor.
What is Live Floor?
Live Floor gives you a real-time dashboard of your service business operations. You can see which customers are currently being served, who's waiting in the queue, and the status of each room or chair — all from one screen.
When to use it
Use Live Floor during operating hours to:
- Monitor queue flow and identify bottlenecks
- Check room or chair availability at a glance
- Assign staff or manage customer flow
- Get visibility across your entire venue
How to access Live Floor
- Go to Sidebar ▸ Live Floor
- You'll see your business layout displayed with real-time status updates
Understanding the Live Floor display
Current customers being served
You'll see which customers are actively receiving service in each room or chair. This includes:
- Customer name
- Service being provided
- How long they've been in service
Waiting queue
The waiting area shows:
- Customers waiting for their appointment
- How long they've been waiting
- Which service they've booked
Room and chair status
Each space displays its current state:
- Occupied — customer currently being served
- Available — ready for the next customer
- Break — staff member on a break or room closed
- Out of service — temporarily unavailable (cleaning, maintenance)
Using Live Floor during your day
Monitor queue health
If the waiting list is growing, you can see at a glance which services or staff members are creating bottlenecks. Use this to:
- Call in additional staff if needed
- Adjust service times
- Prioritise faster bookings
Manage capacity
With real-time room status, you can:
- Direct customers to available spaces quickly
- Prevent overbooking by seeing actual availability
- Plan for lunch breaks or staff rotations without disrupting service
Improve customer experience
Keeping an eye on wait times helps you:
- Proactively communicate delays to customers
- Manage expectations about how long the queue is
- Identify peak times for better staffing
Tips for getting the most from Live Floor
- Check in regularly — Make it part of your routine to glance at Live Floor every 15–20 minutes
- Use during peak times — Live Floor is most valuable when you're busy; it helps you spot issues before they become problems
- Combine with Bookings — Cross-reference the queue with upcoming bookings to anticipate rush periods
- Share with staff — If you have a shared display, your team can self-manage better by seeing where they're needed
Troubleshooting
I'm not seeing live updates
- Refresh your browser or check your internet connection
- Ensure staff are checking customers in and out correctly in Trimsy
My room/chair status seems wrong
- Check that staff have marked services as complete in the system
- Live Floor relies on real-time data entry, so status is only accurate if bookings are updated promptly
What happens next?
Once you're comfortable with Live Floor, consider:
- Setting up Bookings to fill your queue efficiently
- Using Jobs if you manage a team across multiple locations
- Reviewing Payments to ensure all served customers are billed correctly