How Trimsy's Loyalty Portal Works for Your Customers
Your salon website includes a built-in loyalty portal where customers can check their points, see their history, and redeem rewards. Here is how it works.
Every salon on Trimsy gets a public website at their subdomain — and built into that website is a loyalty portal that customers can access without downloading an app or remembering a password.
How Customers Access It
Customers visit your loyalty portal at yoursalon.trimsy.au/loyalty. They enter their email address or phone number, and a secure login link is sent to them. One tap and they are in — no password required, no app download.
What They See
Inside the loyalty portal, customers can:
- See their current points balance
- View their full visit history and how many points each visit earned
- See how many points they need to reach the next reward tier
- Redeem available rewards (which generates a code to present at checkout)
The progress bar toward the next reward is deliberately prominent — it is the motivating element that drives return visits.
How You Configure It
From your admin panel under Settings → Loyalty, you set:
- Earn rate — how many points per dollar spent or per visit
- Reward threshold — how many points equal a redeemable reward
- Reward value — what the reward is worth (dollar amount off)
- Welcome bonus — points awarded on first sign-up
How Redemptions Work at Checkout
When a customer wants to redeem points, they request a redemption code from the loyalty portal. The code appears on their phone screen. Staff enter it at the Trimsy checkout and the discount is applied automatically — no manual maths required.
Promoting It to Your Clients
Add a line to your booking confirmation SMS: "Track your loyalty points at yoursalon.trimsy.au/loyalty". Put a small card at the front desk. Most clients do not know about the portal until you tell them — once they see it, engagement is consistently high.