Setup · Hardware
Recommended devices for Queue & POS
The iPads your counter, kiosk and floor run on — which size to buy for each job, how many you'll need, and roughly what they cost.
The device: iPad 11″ or 13″
One app, every role. Pick the size by the job, not the room.
iPad Air 11″
est. A$999 · from Apple
Light enough to hold through a shift, small enough for a tidy counter. The default for most roles.
- POS at the counter
- A staff member calling the queue
- Clock in / out, and a compact booking stand
iPad Air 13″
est. A$1,349 · from Apple
More room and easier to read from a step back. Best mounted, since it's heavier to hold.
- A fixed customer check-in kiosk
- A wall-mounted queue display
- A busy counter that rings up a lot
Rule of thumb: 11″ for anything staff hold or a compact counter, 13″ for fixed kiosks and display boards customers read from across the room. On a tight budget, a base iPad 11″ (est. A$599) is fine for a simple kiosk.
Prices are indicative in AUD and change — the buy links show Apple's current pricing.
What each device does
Every iPad is set to one role at pairing, behind the manager PIN — same app, same store listing.
POS register
Take payments and ring up sales at the counter.
iPad 11″ · 13″ for a fixed counter
Check-in kiosk
Customers check themselves in and join the queue.
iPad 13″ · 11″ if space is tight
Queue display
Waiting-room board showing who's up next.
iPad 13″ · or a wall TV
Queue caller
Staff call the next customer and work the floor.
iPad 11″
Self-booking
Customers book an appointment on the spot.
iPad 11″ or 13″
Clock in / out
Staff clock on and off, no login needed.
iPad 11″ · one, shared
How many do I need?
Set your numbers — the plan updates as you go. Adjust to how your floor actually runs.
Kiosks scale with the rush. Start with one per entrance, then add one for every ~30 people who check in at your busiest hour, so no one waits to check in.
One caller can run the whole queue. Give each person serving their own device only if they call and manage their own line; otherwise a single shared caller is plenty.
Displays are optional. Skip them for a small room where customers can hear their name, or use a wall TV instead of an iPad for a large one.