Queue management On Growth

Handle walk-ins without the chaos.

Keep your waiting area organised, your team in control and your customers informed. Trimsy Queue Management makes walk-ins simple — and delivers a better experience from arrival to service.

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Included on every paid plan Easy to set up Works on web, tablet and TV
A smoother experience for everyone.
The Trimsy live queue display
Trimsy queue on a phone
Queue Management is included in your planGet queue management alongside bookings, POS and reminders — no commissions, just a simple monthly price.
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Everything you need for a better queue experience.

Powerful features designed for real service businesses.

Kiosk check-inCustomers join the queue on a kiosk, tablet or their own phone.
Live queue viewSee who's waiting, in service and completed in real time.
Staff callingCall next, put someone on hold when they step out, or mark a no-show.
Wait times worth trustingCounts what is left of each service, not a flat average — so the number holds up.
Bookings + walk-insManage bookings and walk-ins together in one queue.
TV displayShow the live queue on a TV screen in your waiting area.
Called on their phoneA push when they're next, and an 'almost your turn' before it — no SMS credits spent.
Queue historyServed, no-shows and average wait, by day and by location.

See it in action.

The same queue across the screens your business already has.

Check-in kiosk
Queue caller
Live display
Counter POS

And the screen your team runs the day from.

Everything above is what the customer sees. This is the desk.

  • Waiting, in service, on hold, completed, no-show and average wait, counted live
  • Call, hold or remove someone without leaving the row
  • Print a ticket, add services, or send them straight to checkout
  • Close the queue on a schedule, with a grace period for anyone already in it
  • A kill switch for the day the queue has to stop now

What this connects to

How it works

Get started in minutes and keep your queue moving.

1
Set up queue settings

Configure your services, locations and display options.

2
Customers join the queue

Walk-ins check in via a kiosk, tablet or their phone.

3
Manage and call

View the live queue, call customers and update status in real time.

4
A better experience

Keep customers informed and your business running smoothly.

Perfect for service businesses of all kinds.

Queue Management works for any business with walk-ins.

See all industries
BarbershopsThe walk-in trade the queue was built around. Saturday morning, six people deep, and nobody sure who is next.Hair and beauty salonsA booked day with gaps in it. The queue fills the gaps without double-booking the stylist who is mid-colour.Spas, nail and brow barsSomewhere people come to be calm. Calling names across the room is the opposite of that.Anywhere there is a lineClinics, repair counters, service desks, pharmacies, community offices. If people wait for a turn, it is the same problem.

The difference is clear.

A better way to manage walk-ins, built for modern businesses.

Manual queue
Paper lists or verbal queues
Customers unsure about wait times
Hard to manage during busy periods
No visibility across staff
Frustrated customers
vs
Trimsy queue
Digital queue, easy check-in
Real-time wait times
Simple staff controls
Works alongside your bookings
Happier customers, smoother operations

Frequently asked questions

View all FAQs
No. Trimsy manages a queue of people waiting in person — walk-in customers at a shop, a clinic or a service counter. It does not route or hold phone calls, and it is not a contact-centre tool. If you are looking for call queue software, this is not it.

Ready to get started?

Try Queue Management with Trimsy.

Start a 14-day free trial and get full access to queue management, bookings, POS and more. No credit card required.

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