Payments

Connect Stripe to Trimsy

Q: Whose Stripe account is the money paid into?

Yours. You connect an account in your own business name and payouts go from Stripe to your bank on your Stripe schedule. Trimsy never holds your money.

Q: Does Trimsy store my customers' card numbers?

No. The card is captured by Stripe and Trimsy keeps only the token Stripe returns, which can be charged but cannot be read as a card number.

Q: Can I take a deposit rather than the whole amount?

Yes. A service can ask for a deposit at booking instead of the full price, with the balance taken later in person or by payment link.

Q: What if a customer never turns up?

If a card was captured with consent you can charge a no-show fee against it from the booking. Whether you do is your call, and staff need the right permission to do it.

Q: Can I use Stripe online and a terminal in person?

Yes. Online payments through Stripe sit alongside the in-person card terminals Trimsy supports, and both land in the same takings.

Use your own Stripe account to take payment when a customer books, keep a card on file for later, and charge a no-show fee without chasing anyone. Trimsy adds no commission on top: you pay Stripe their rate and nothing to us per transaction.

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Connect it in Settings ▸ Payments

What it does

With Stripe connected

Every line here is something the product does today, not a roadmap.

Paid before they arrive — Take the full amount or a deposit on the booking page, so a booking that cost you a slot is not also a maybe.
A card kept on file, with consent — Stripe stores the card and returns a token. Trimsy never holds the card number, and the customer consents when the card is captured.
Charge a fee after the fact — A no-show or a late cancellation can be charged against the saved card from the booking itself, which is where you are already standing when it happens.
Send a payment link instead — For an invoice or a quote accepted over the phone, send a link rather than reading numbers back to someone.
Refund from the same screen — Refunds are issued against the original payment from inside Trimsy, so your records and Stripe agree without a second login.

Setting it up

Three steps, and nothing changes until the last one

Step 1

Open Settings ▸ Payments

Choose Stripe as your processor. You will need a Stripe account in your own business name.

Step 2

Authorise the connection

Stripe asks you to confirm the connection and hands Trimsy a key scoped to your account. You can revoke it from Stripe at any time.

Step 3

Decide what happens at booking

Turn on payment at booking, a deposit, or card capture only, per service. Nothing changes for customers until you do.

Worth knowing first

Trimsy is not the merchant and never touches the funds. That means we also cannot resolve a Stripe payout hold or a dispute for you: those are between you and Stripe, and you keep the direct relationship on purpose.

Questions

About Stripe specifically.

Ask us something else

Does Trimsy take a cut of each payment?

No. Trimsy charges a flat monthly subscription and 0% commission. The only per-transaction cost is Stripe's own processing rate, which Stripe bills you directly.

Whose Stripe account is the money paid into?

Does Trimsy store my customers' card numbers?

Can I take a deposit rather than the whole amount?

What if a customer never turns up?

Can I use Stripe online and a terminal in person?

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