Messaging

Connect Twilio to Trimsy

Q: What happens if I connect Twilio and it stops working?

Your own credentials are used when they are set. If they are wrong or removed, sending falls back to the platform credentials, so reminders do not silently stop while you fix it.

Q: Who bills me for messages?

Twilio, directly, once your credentials are connected. Without them, messages draw down the credits on your Trimsy plan instead.

Q: Can customers reply to a reminder?

Replies go to the Twilio number you configured, which is the practical reason most businesses connect their own account rather than sending from a shared sender.

Q: Does this cover WhatsApp too?

Trimsy supports sending by WhatsApp as well as SMS. WhatsApp has its own approval requirements on the provider side, which are set up in your provider account rather than in Trimsy.

Q: Is an Australian sending number supported?

Yes. You configure whichever number you have provisioned in Twilio, including an Australian one.

Trimsy sends booking confirmations and reminders by SMS out of the box, using messaging credits on your plan. Connect your own Twilio account instead and the messages go out on your Twilio number, at Twilio's rates, billed by Twilio.

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Connect it in Settings ▸ Integrations

What it does

With Twilio connected

Every line here is something the product does today, not a roadmap.

Your number, your sender — Messages are sent from the Twilio number you configure, so replies and caller ID point at your business rather than a shared sender.
Your rates, billed by Twilio — With your own credentials connected, message cost sits on your Twilio bill at your Twilio pricing rather than consuming plan credits.
Nothing breaks if you do not connect it — Reminders work without Twilio: they run on your plan's included messaging credits, with consumable extra credits available. Connecting Twilio is a choice about who bills you, not whether reminders send.
WhatsApp as well as SMS — Trimsy can send through WhatsApp alongside SMS, which matters for customers who treat a text as spam but read WhatsApp.
One place to see what was sent — Message history stays in Trimsy whichever credentials sent it, so you can show a customer the reminder they say never arrived.

Setting it up

Three steps, and nothing changes until the last one

Step 1

Open Settings ▸ Integrations

Find the SMS card. It shows whether you are on plan credits or your own Twilio.

Step 2

Paste your Twilio details

Account SID, auth token and the sending number from your Twilio console. Trimsy uses these in place of the platform credentials.

Step 3

Send a test, then go

Confirm a test message arrives from the right number before reminders rely on it.

Worth knowing first

Connecting Twilio changes who bills you for messages, not whether messaging works. Plan credits already cover reminders, so if you have no preference about the sending number there is nothing here you need to set up.

Questions

About Twilio specifically.

Ask us something else

Do I need Twilio to send SMS reminders?

No. Reminders send on the messaging credits included with your plan, and you can buy extra credits as a one-off. Twilio is for businesses that would rather own the number and the bill.

What happens if I connect Twilio and it stops working?

Who bills me for messages?

Can customers reply to a reminder?

Does this cover WhatsApp too?

Is an Australian sending number supported?

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