Switching

Moving to Trimsy from Acuity Scheduling

For Australian service businesses that have outgrown a "just a scheduler" tool and need walk-in queue, in-person POS, multi-staff rosters, or loyalty — without paying enterprise-level prices.

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What comes across, and how

You do the import yourself, in this order. Nothing is switched on until you say so.

1

Your client list

Export your clients as a CSV, then upload it. You map the columns yourself — name, phone, email, notes — so a file laid out any way still lands correctly. Nothing is guessed.

2

Your services and prices

Same again: upload the list, map the columns, adjust durations and prices before anything is saved.

3

Your staff

Add the team and their roles. Small enough to do by hand for most businesses, and importable if it is not.

4

Your appointments

Upcoming bookings import too, matched to the clients, services and staff already brought across — which is why those three go first. Past appointments come in as completed history.

  • Nothing is emailed to your clients when a booking imports — no confirmation goes out for an appointment they made weeks ago somewhere else.
  • Imported future bookings DO get the normal reminders. Turn reminders off in your old system on the day you import, or a client gets told twice.
  • A booking that would double-book a staff member is skipped and listed for you, never written. If two systems disagree about a slot, you see it rather than discovering it when both clients arrive.

Be realistic

What does not come across

Worth knowing before you start, rather than after.

  • Past invoices and payment records. They stay in your old system, which you should keep read-only access to for your own records regardless.
  • Photos, files and message history attached to clients in the other platform.
  • Anything your old system will not export. We can only import what you can get out — if their export is thin, that is the ceiling.

A changeover that does not need a closed day

  1. Day 1Import clients, then services, then staff. Set your hours and booking rules. Nothing is live yet — your existing system keeps running exactly as it is.
  2. Day 1Import your upcoming appointments. Anything that clashes is reported rather than written, so you can settle it before it matters.
  3. Day 2Check the imported diary against your old one, and take a test booking end to end: confirmation, reminder, the customer view.
  4. Switch dayTurn reminders off in the old system, then point your booking link at Trimsy. New bookings land here from that moment.
  5. After thatCancel the old subscription once you are satisfied. Export a copy of your records first — you own that data and you should keep it.

Questions

What people ask before they move.

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Is Acuity Scheduling free?

No. Acuity has a 7-day free trial and then three paid plans: Starter at US$16, Standard at US$27 and Premium at US$49 a month on monthly billing (checked September 2026; tax is extra). Trimsy has a 14-day trial and starts at $24.99 AUD a month.

Does Acuity support walk-in customers?

No — Acuity is a pure appointment scheduler. If you have a service business that mixes walk-ins with bookings (barbers, beauty walk-ins, queue-based services), you'll need a separate kiosk/queue product. Trimsy combines both in one platform.

Can I take in-person payments through Acuity?

In the United States, yes — Acuity offers Tap to Pay and card readers through Stripe or Square. Acuity's own pricing page marks both as US-only, so an Australian business takes online payments only. Trimsy takes cards in person in Australia with Square Terminal or Stripe Terminal, as well as online.

Does Acuity Scheduling work in Australia?

Yes — Australian businesses can and do use it, and it handles Australian time zones. The catches are practical ones: it is billed in US dollars, so the cost moves with the exchange rate; its in-person card features are US-only; and it has no GST-specific invoicing or BAS reporting. Trimsy is built and billed in Australia, in AUD, with GST-compliant invoices.

What is a good Acuity Scheduling alternative in Australia?

It depends what you have outgrown. If you only take appointments online, Acuity remains a good tool. If you also serve walk-ins, take cards at the counter, roster staff, or send quotes and invoices, you want something that does those in the same place — which is what Trimsy is for.

Should I switch from Acuity to Trimsy?

If Acuity is doing everything you need (solo consultant, appointments only, online payments only), stay. If you've added staff, in-person card payments, walk-ins, loyalty, or multi-location, Trimsy will save you the stack of add-ons.

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14 days, no credit card, and your data comes with you if you leave.

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