Comparison
Trimsy vs Acuity Scheduling — when a scheduler isn't enough
Acuity Scheduling (owned by Squarespace) is a clean, simple appointment-booking tool — great for solo consultants and coaches who only need a calendar embed. Trimsy is a full business platform: bookings PLUS walk-in queue, POS, staff rosters, loyalty, and reporting. Different products for different stages of a business.
Best fit: For Australian service businesses that have outgrown a "just a scheduler" tool and need walk-in queue, in-person POS, multi-staff rosters, or loyalty — without paying enterprise-level prices.
Side by side
| Feature | Trimsy AU-built — fixed monthly fee, 0% per-booking commission | Acuity Scheduling Squarespace-owned online scheduler |
|---|---|---|
| Pricing model | Flat AUD subscription from $24.99/mo | USD subscription from US$20/mo (Emerging) to US$61/mo (Powerhouse) |
| Per-booking commission | 0% | 0% (Acuity has never charged commission) |
| Walk-in queue + kiosk | Yes — kiosk + digital queue + SMS-when-next | No — appointment scheduling only |
| In-person POS | Yes — Square Terminal + Stripe Terminal | No — payments via Stripe / Square / PayPal online only |
| Staff rosters + commission | Yes — built in | Limited — calendars per team member, no commission tracking |
| Loyalty + gift cards | Yes — built in | No — would need third-party add-on |
| Multi-location | Growth plan | Single-business orientation; teams add complexity |
| Country focus | Built for Australia (AUD, GST, AU support hours) | US-focused — bills in USD; AU customers pay FX every month |
| Embed on Squarespace site | Iframe embed available | Native Squarespace integration (Acuity is Squarespace-owned) |
| Best fit | Service business with walk-ins, staff, or in-person POS | Solo consultant or coach who only takes appointments online |
✓ Where Trimsy wins
- →Walk-in queue management — Acuity is appointments-only
- →In-person POS with Square/Stripe Terminal — Acuity doesn't do in-person
- →Built-in loyalty + gift cards (Acuity needs third-party add-ons)
- →AUD pricing, no FX cost (Acuity bills in USD)
- →Multi-staff roster + commission tracking
Where Acuity Scheduling may be the better choice
- ·Acuity is simpler if all you need is "book an appointment time slot"
- ·Acuity has a deeper native Squarespace site integration
- ·Smaller calendar-embed customisation than Acuity's widget library
Frequently asked
Is Acuity Scheduling free?+
No — Acuity's free plan was discontinued. Pricing starts at ~US$20/mo (Emerging) and goes up to US$61/mo (Powerhouse). AU customers pay in USD plus FX. Trimsy is $24.99 AUD/mo flat, no FX.
Does Acuity support walk-in customers?+
No — Acuity is a pure appointment scheduler. If you have a service business that mixes walk-ins with bookings (barbers, beauty walk-ins, queue-based services), you'll need a separate kiosk/queue product. Trimsy combines both in one platform.
Can I take in-person payments through Acuity?+
Acuity only supports online payments (Stripe, Square, PayPal at checkout). For in-person Square Terminal or Stripe Terminal card processing, you'd need a separate POS. Trimsy includes both online and in-person card flows.
Should I switch from Acuity to Trimsy?+
If Acuity is doing everything you need (solo consultant, appointments only, online payments only), stay. If you've added staff, in-person card payments, walk-ins, loyalty, or multi-location, Trimsy will save you the stack of add-ons.
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