Switching

Moving to Trimsy from Fresha

For salons that hate giving away 20–35% of every Fresha-marketplace booking — or want to own the client relationship without the marketplace pulling them away.

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What comes across, and how

You do the import yourself, in this order. Nothing is switched on until you say so.

1

Your client list

Export your clients as a CSV, then upload it. You map the columns yourself — name, phone, email, notes — so a file laid out any way still lands correctly. Nothing is guessed.

2

Your services and prices

Same again: upload the list, map the columns, adjust durations and prices before anything is saved.

3

Your staff

Add the team and their roles. Small enough to do by hand for most businesses, and importable if it is not.

4

Your appointments

Upcoming bookings import too, matched to the clients, services and staff already brought across — which is why those three go first. Past appointments come in as completed history.

  • Nothing is emailed to your clients when a booking imports — no confirmation goes out for an appointment they made weeks ago somewhere else.
  • Imported future bookings DO get the normal reminders. Turn reminders off in your old system on the day you import, or a client gets told twice.
  • A booking that would double-book a staff member is skipped and listed for you, never written. If two systems disagree about a slot, you see it rather than discovering it when both clients arrive.

Be realistic

What does not come across

Worth knowing before you start, rather than after.

  • Past invoices and payment records. They stay in your old system, which you should keep read-only access to for your own records regardless.
  • Photos, files and message history attached to clients in the other platform.
  • Anything your old system will not export. We can only import what you can get out — if their export is thin, that is the ceiling.

A changeover that does not need a closed day

  1. Day 1Import clients, then services, then staff. Set your hours and booking rules. Nothing is live yet — your existing system keeps running exactly as it is.
  2. Day 1Import your upcoming appointments. Anything that clashes is reported rather than written, so you can settle it before it matters.
  3. Day 2Check the imported diary against your old one, and take a test booking end to end: confirmation, reminder, the customer view.
  4. Switch dayTurn reminders off in the old system, then point your booking link at Trimsy. New bookings land here from that moment.
  5. After thatCancel the old subscription once you are satisfied. Export a copy of your records first — you own that data and you should keep it.

Questions

What people ask before they move.

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Does Trimsy charge per booking like Fresha?

No. Trimsy is a fixed monthly subscription. There is no commission on bookings made through Trimsy — whether they come from your booking page, walk-ins, or a returning client. You only pay your card-processor (Stripe or Square) their standard rate.

Can I import my Fresha client list?

Yes. Fresha lets you export your client database as a CSV; Trimsy has a CSV importer that maps name, email, phone, birthday, and notes. You'll keep all booking history once they re-book through Trimsy.

How does the card-processing fee compare?

Fresha Pay charges 1.29% + A$0.26 in person and 1.59% + A$0.28 online (checked September 2026). With Trimsy you connect your own Stripe Connect or Square account and pay whatever rate you qualify for. The difference on card rates is modest — the bigger one is the subscription and the marketplace commission on new clients.

I get a lot of new clients via the Fresha marketplace. Will I lose them?

Probably yes. Fresha's marketplace traffic is real and meaningful — that's what the 35% commission pays for. If your business depends on marketplace discovery, Fresha may still be the right fit. If most of your clients come from Instagram, Google, word-of-mouth, or your own website, Trimsy will be cheaper.

Get started

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14 days, no credit card, and your data comes with you if you leave.

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