Push notifications — install as an app and manage which alerts you get

Trimsy is a Progressive Web App. Once installed on your phone or laptop, it lives like a real app and gets push notifications even when the tab is closed.

Installing as an app

iPhone / iPad (Safari)

1. Open your-tenant.trimsy.au/admin in Safari.
2. Tap the share icon (square with up-arrow).
3. Scroll down → Add to Home Screen.
4. Confirm. The icon appears on your home screen — opens fullscreen, no Safari chrome.

Android (Chrome)

1. Open the admin URL in Chrome.
2. Three-dot menu → Install app (or "Add to Home Screen" on older versions).
3. Confirm. The icon appears in your launcher.

Mac / Windows desktop (Chrome / Edge)

1. Open the admin URL.
2. Address-bar icon → Install Trimsy.
3. Launches as a standalone window.

The customer portal at /user is also a PWA — install it the same way for customers who use the portal frequently.

Enabling push notifications

After installing:

1. Open the app.
2. The first time, a banner appears: "Get push alerts for new bookings". Tap Enable.
3. Browser-level permission prompt appears. Tap Allow.
4. Trimsy registers your device with the platform's push service and starts sending alerts.

If you missed the initial banner, enable later from Profile → Notifications → Push notifications: ON.

What you get pushed

Default push events for admin:

• New booking — incoming booking from /booking page or customer portal
• Booking cancelled — customer cancelled inside the policy window
• Pending quote response — a quote you sent was accepted or declined
• Customer joined queue — kiosk check-in
• Queue customer ready — they've waited the configured time
• Payment received — Stripe / Square confirmed a charge
• Card-on-file failed — a no-show charge attempt failed

Customer-side push events (when the customer has the portal installed):

• Booking confirmed by your team
• Booking reminder (3 days, day-of, hour-of)
• Reschedule confirmed
• Queue position changed — they moved up
• You're called — kiosk display flagged them as next
• Quote received — for booking-attached quotes
• Job updated — pipeline status changed or new reply

Disabling specific events

Per-event toggles under Profile → Notifications. Each event has three channels:

• Push
• Email
• In-app bell

Toggle independently. So you can keep emails for new bookings (paper trail) but turn off push (less noisy on busy days).

Multiple devices

Push works across multiple devices for the same logged-in user. Install on phone + laptop, you get pushes on both. Sign out of one and that device unsubscribes; the others stay.

Troubleshooting

"Notifications blocked"

Browser permission was denied. Open browser settings → Site settings → notifications, find the Trimsy entry, switch to Allow. Then re-enable in the app.

Pushes stopped working after a month

iOS Safari occasionally evicts service workers if the PWA hasn't been opened in 7 days. Open it once and pushes resume.

Pushes work on phone but not laptop

Chrome's "Use system notifications" setting on macOS sometimes prevents browser notifications from breaking through Focus mode. Either turn that off (Chrome → Settings → search "system notifications") or check macOS Settings → Notifications → Chrome → Allow.

iOS lock screen pushes show no preview

Settings → Notifications → Trimsy → Show Previews → Always.

Privacy

Trimsy uses the standard Web Push protocol. No third-party analytics, no message content stored on the platform's push servers. Notifications are encrypted between Trimsy and your device.